FREQUENTLY ASKED QUESTIONS

NO! The entire attraction is on the second floor of the building, so it is not easy to get to for anyone in a wheelchair. The building is over 100 years old and has a very steep staircase making it virtually impossible to move up a wheelchair.

Once you receive your voucher, you need to make a booking on our website to redeem it. Go through the booking process, and when it asks for a promotional code, type in the REDEMPTION CODE on the Groupon voucher, that will zero out the cost of the tickets.

Absolutely! The 4 ticket minimum is a minimum purchase price, not a minimum player requirement. As we only do private games, the base cost to play is equivalent to 4 tickets. All of our games can be physically completed with just 2 or 3 people, you just need to purchase 4 tickets to buy the time slot.

We allow kids any time we are open. But we don't allow unaccompanied minors at any time. Groups of minors MUST HAVE at least 1 parent or guardian with them in and out of the attractions.

We don't require physical waivers anymore. Everyone agrees to play at their own risk upon entering the building, and groups of minors MUST have a parent or guardian with them at all times.

Yes! Sort of. Simply contact Groupon customer service and they can issue you a new redemption code to use.

ALL ROOMS ARE PRIVATE UNLESS otherwise noted. Once you book with at least four slots that room is now booked. Only the number of spots you've booked can play the game. You can add additional players later but only at the door. In other words you booked a room and purchased five slots but you want to add one more. Just bring the sixth person to the booking and pay at the door.

Yes, but the entrances of all escape rooms are ALWAYS unlocked. If you must exit, you simply come right back out the way you came in. The goal of the game is to proceed forward by escaping each consecutive room to the final door. If you get out of the escape room before 60 minutes elapse, you win!

We don't offer refunds, but if you cancel with at least 24 hours notice, we will issue credits to use at a later date. We can also move your booking to a later date and time if needed

We have a 5 minute grace period for all of the rooms. 5 minutes after the start time of your booking, we will start the 60 minute game timer if you aren't already in the room. If you are more than 20 minutes late we may be required to reschedule your booking to a later date.

We only have 2 rooms meant to be "Scary"- Cellar and Haunted Mansion. All scares are special effects, there are no actors that will be in the rooms with you, ever.

Rooms cost $30.99 and Mini Golf is $11.95. Pinball play is $1.00 per game. We also offer soda and alcohol.

Our escape rooms feature a lobby with pinball and arcades plus multiple escape rooms and mini golf. Our lobby is limited. If you book an escape room DO NOT show up more than 10-15 minutes prior to your scheduled booking. If you book MINI GOLF show up EXACTLY at the time of booking. Mini Golf players DO NOT show up prior to your booking time. Escape room players you MUST show up at least 10 to 15 minutes prior to the booking. Our lobby has restrooms, tables and chairs.

Yes we offer company and private events. Please see our Corporate Party page for more details or email info@stlouisescape.com.

Yes. Our pinball and arcades are available whenever we're open for escape rooms. Additionally there is a bill changer on site.

No refunds for ANY reason. You're booking a time slot that is now no longer available for another group to book. However with 24 hour advance notice we can cancel your booking and issue your group a credit to book another day. Email us at info@stlouisescape.com for cancellations.

Great question and the answer is YES! We have a lobby with tables and chairs. You can claim ONE TABLE to use prior to or after an escape/mini golf booking for no more than 45 minutes. Furthermore limited to only the people who played an escape room or mini golf. Our lobby isn't able to host huge party groups. Lastly, if you want to host a massive party/event we offer that on Mondays or Tuesdays for a PRIVATE event. Email us for details. Spreading out groups into our escape rooms and golf plus lobby we can host groups of up to 100 people.

Yes!!! Not everything is a clue and some items may seem to be clues but are not. Work as a team. Bring paper and a pen so you can write down notes. All of our escape rooms consists of three to five rooms each. In other words almost all other escape rooms are simply one single room, whereas our escape rooms have several you break into and discover as part of the same experience. You may get to the end, but need to locate something back in the first room to escape. In other words just because you've escaped the first room doesn't mean you may or may not need to backtrack to crack the last room. No climbing. Every clue is within standing reach. Be gentle – nothing requires brute force. Have fun!

NO, once the room is reserved for your group – it's final. You can however transfer your booking to a different group of friends, co-workers, etc. We can also give a credit to book another day.

YES you should tip your game master if you feel they did a great job. We also have a bonus system for our game masters, when leaving a review mention them as part of your review. Tips aren't required but much appreciated. We do not take cash for walk ups only credit cards.

NO! Do not bring any with you.

There is a city parking lot to the side of the facility, and street parking directly in front of our building. The street is a dead end road, so park along the side of the on-ramp which is directly in front of the building. We own the parking slots in front of the building and the circle. You're free to park anywhere in front of our buildings or inside the circle. Do not block in other cars. DO NOT LEAVE VALUABLES IN YOUR CAR! We provide LOCKERS! Use them to store your valuables inside the building. Even though we're located in the city our cars have rarely been tampered with, however we suggest when in the city leave your window down. St. Louis Escape is on a dead end street, with no walk by traffic. Almost no one walks around our building but customers.

Rooms cost $30.99 and Mini Golf is $11.95. Pinball play is $1.00 per game. We also offer soda and alcohol.

YES! All bookings are done ONLINE. However if you simply walk up you can always check to see availability. Depending on when you arrive, you could go in with no wait – even if the website shows it is fully booked (due to a cut-off time in the online reservation system). Even if you visit us at the last minute doesn't mean you can't still book online from your phone. Click on the BOOK NOW button to see what is available.

We have a credit card machine and can charge anyone for a walk up.

NO!

We recommend booking as far in advance as possible. Our rooms sell out often. If you have a certain date in mind, book now. Keep in mind that you can just walk in at anytime to see if we have openings – typically we do.

Nope, wear whatever you want. However we do suggest you don't wear heels or big looping jewelry. In fact, come casual wearing tennis shoes and a t-shirt. So again come casual.

Yes. In the Cellar there is an area where you have to crawl. If you can't crawl the Cellar isn't the game for you. If you're prone to seizures keep in mind that we do NOT use strobe lights however there are many lights that blink. To enter St. Louis Escape you must go up several stairs. Make sure you're in good medical and physical condition. Some rooms may have moving floors if you're prone to motion sickness you might not want to play Wizard of Oz. We may or may not ask you to sign a waiver. By agreeing to play the game you're agreeing to release our business from any injury. If you suffer from any type of claustrophobia or are prone to panic attacks you should NOT play.

NO! However if this is your first time playing an escape room we suggest you play the easiest game first. The Wonderful Wizard of Oz is the easiest game. Please check escape rates for each game. First time players should avoid Dracula and Frankenstein.

YES!!! We only have limited capacity for mini golf. Check our website and book. You're always welcome to stop in and check if we have availability but please don't be disappointed if we can't accommodate you. Sometimes we can't get you into mini golf but we can with escapes and vice versa. Some days we have availability for both golf and escapes. The best bet is to book NOW CLICK HERE!

Cellar up to 12 - Blackbeards Curse 8 - Frankenstein 10 – Wizard of Oz 8 – Jurassic Island 10 – Haunted Mansion 10 – Dracula 10 - Alien 6. You can add MORE players over our booking limit but only at the door. Keep in mind increasing the number of players makes the room cramped.

St. Louis Escape isn't just the best escape room facility in St. Louis but one of the top 10 escape room facilities in the entire world! People come from all over the world to St. Louis just to play our escape rooms. From the creators of America's best haunted house "The Darkness" we feature immersive rooms, animations, special FX, and interactive storylines. Most other local escape rooms are typically one room, limited immersion, or no special FX. We offer an EXPERIENCE like no other escape room facility in St. Louis.